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FAQ
Our professional customer support team is here to assist you with any questions or concerns you may have.
Frequently asked questions
May I ask about the production and manufacturing process of the guitar straps?
What is the lead time for a custom guitar strap?
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Do you offer expedited shipping options?
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Do these guitar straps fit acoustic guitars?
Absolutely. Our straps are designed to work with acoustic guitars, electric guitars, and basses. If you have a specific need for a different material or a custom size to better fit your acoustic guitar, please don't hesitate to reach out or add a note at checkout. We'll get back to you quickly to help find the right solution.
I need a longer guitar strap. Can you help me?
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I need a shorter guitar strap for a teenager, can you help me?
Yes, we can help! We make custom straps for children and teenagers, and we can adjust the size as they grow. Contact us anytime—we're here to help.
Do you provide international shipping?
Yes, we ship worldwide. Delivery typically takes 1-2 weeks, but total transit time can vary based on international customs and may take up to 6 weeks.
Do you cover international taxes or tariffs?
No. All import taxes and duties are the buyer's responsibility. These are charges set by your government, and we cannot estimate or collect them. Please check your local import policies for handmade goods from China.
Will your guitar strap fit the strap buttons or locks on my guitar?
Yes, absolutely. Our straps are designed to fit industry-standard strap buttons and locks found on the vast majority of acoustic, electric guitars, and basses. If you have a non-standard or proprietary locking system, please contact us with a photo, and we'll confirm compatibility for you.
Do you charge for installation?
No. We try to keep it simple. The price you see is the price you pay for the strap."
Can I collaborate with you to bring my creative ideas to life?
Absolutely! Whether you have reference images, text concepts, or graphic elements, we will work with you to integrate them into a perfect visual design. Let’s start our collaboration anytime!
What payment methods do you accept?
We accept all payment methods available on Shopify. Your order will be processed for production immediately after placement. For any issues during ordering, please call or email us—we are happy to help.
Do you offer wholesale prices?
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Can I return my custom strap if I don't like it?
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