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FAQ
Our dedicated customer support team is here to help you with any questions or issues you may have.
Frequently asked questions
"May I ask about the production and manufacturing process of the baby carriers?
How long does it take to make a custom guitar strap?
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Do you offer expedited shipping options?
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Do these guitar straps fit acoustic guitars?
Yes! All of our guitar straps are suitable for acoustic guitars, electric guitars, and basses. If you need a special material or size that better fits your acoustic guitar, please feel free to contact us or leave a note when placing your order. We will get back to you promptly.
"I need a longer guitar strap. Can you help me?
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"I need a shorter guitar strap for a teenager, can you help me?
Yes! We can design and make custom guitar straps for children and teenagers of different ages, heights, and genders. We can also help with size modifications and adjustments as they grow. Feel free to contact us anytime!"
Do you provide international shipping?
Yes! We ship worldwide, but international shipping may take longer. Typically it takes 1-2 weeks, but sometimes it depends on customs processing time in different countries, which could take up to 6 weeks.
"Do you cover international taxes or tariffs?
No, we do not cover any taxes or duties related to our products. As we are not located in your country/region, we are unable to collect or estimate these charges. Please research your local import laws to determine if there are any taxes on handmade goods from China in your
"Will your guitar strap fit the strap buttons or locks on my guitar?"
"Yes. Our straps have been tested with all major strap locking devices and fit all acoustic guitars, electric guitars, and basses."
"Do you charge for installation?
No. We try to keep it simple. The price you see is the price you pay for the strap."
May I receive assistance with artwork creation?
Yes! We would be happy to help you with simple design tasks, including text, image, and graphic placement. Please contact us.
"What payment methods do you accept?
Our website accepts all payment methods supported by Shopify. All online orders will be processed for production immediately. If you encounter any issues when placing an online order, please call or email us, and we will be happy to assist you."
Do you offer wholesale prices?
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"If I don't like my custom-made harness, can I return it?
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